1. Subscription Cancellation
You may cancel your subscription at any time from Profile → Subscription. Cancellation stops future billing but does not automatically trigger a refund for the current billing period.
2. Refund Eligibility
Refunds are considered in these cases:
- Technical failure: If a payment was charged but subscription was not activated due to a technical error on our end, we will issue a full refund within 5-7 business days.
- Duplicate charge: If you were charged twice for the same period, the duplicate charge will be refunded within 5-7 business days.
- Within 24 hours of first purchase: If you subscribed and have not used any premium features, you may request a refund within 24 hours of your first payment.
3. Non-Refundable Situations
- Refunds are not provided for partial months/quarters of service used.
- Change of mind after using premium features.
- Account suspended due to violation of Terms & Conditions.
4. How To Request A Refund
Email support@caloric.in with your registered email address, Payment ID (from Razorpay receipt), and reason for refund request. We respond to all refund requests within 2 business days.
5. Processing Time
Approved refunds are processed within 5-7 business days to the original payment method.
Last updated: April 2026